FAQs

Q?Who is Care Vitamins Online?
A.

We are a Sydney based online store dedicated to supplying top quality products at great prices. At first, we specialise in vitamins and supplements such as propolis, royal jelly, squalene, omega3, as we are getting more trust and reputation in the market, we have more demands for other quality products from our customers in Australia and International. We are proud of being an online store in Australia because we can keep our costs low, so that we can give the cheapest price as possible to our customers.

Q?Are you a registered business in Australia?
A.

Yes, we are a registered business in Australia and our ABN is 64 747 502 743. Our website is trustworthy, we want to make sure that you will have a peace of mind to do online shopping with us.

Q?How can I combine my orders?
A.

All orders should be automatically combined when you check out. If you do not see all the items in your shopping cart, please send us an email to contact@carevitaminsonline.com.au

Q?How can I make payment?
A.

We accept payment by Bank deposit or Paypal. Pay via PayPal –> you can pay with your credit card if you don’t have a PayPal account

We accept cash for pick up (Sydney). Please make appointment for pick up by call us on 042 5656 955.

Q?When will you ship my orders?
A.

Most of our orders paid by 10:00 AM (AEST) are processed same day. We are proud of our order processing time and we will continue to do our best to process your order as quickly as possible.

We guarantee 100% will send the items within 24 hours (including Saturday & Sunday) after the payment is cleared.

If bulky items for large orders or International orders, we will send the items from Monday until Saturday only.

Q?When can I expect to receive my orders?
A.

You should expect to receive your order within 1- 7 working days for local Australian orders. Or 3 – 10 working days for international orders. Please be aware the shipping times are dependent on your location.

Should you need same delivery day within Australia, please contact us at 042 5656 955.

Q?Can I pick up my orders?
A.

Yes, you can pick up your order if you live in Sydney NSW Australia, please make appointment by call us on 042 5656 955.

Q?Can I purchase in bulk?
A.

Yes, you can purchase our products in bulk. Please send us an email with the list of items you are interested.

Email: contact@carevitaminsonline.com.au

Q?What is your return policy?
A.

We accept returned products within 7 days and refund the cost of the product excluding shipping, packing and handling costs. The products must not be opened as we will not refund opened products. Returned items must be sent to us at the buyers expense. We do not accept returns or issue refunds on the basis you changed your mind or incorrect choice or do not like an item. Please choose carefully before you make a purchase.